Frequently Asked Questions

I’ve just been in an auto collision. What’s next?

Contact your insurance provider. Explain the nature of the accident, and request a claim number after your report has been filed. Then, give us a call. Webster Auto Body will take care of the rest. As long as we have a claim number we will facilitate the appraising, repair, and payment process.

Does my insurance company require more than one estimate?

No. You are not obligated to use any particular collision repair facility to obtain repairs. You choose the repair facility and authorize repairs. Your insurance company cannot require you to go to a particular shop. However, your insurer may want to have their own adjuster inspect the damage. If your vehicle is unsafe to drive, have it towed to Webster Auto Body and inform your insurer where it may be inspected. We can assist in any towing or rental car related needs.

Do I have to pay a Deductible?

Your deductible is determined by your insurance policy. With broad collision coverage, your insurance company most likely will waive your deductible. Insurance companies will determine fault based on your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your insurance company and they will tell you whether your deductible has been waived or if you will be responsible for paying your deductible when you pick up your vehicle.

Do I pay the repair bill, or is my insurance company responsible?

The vehicle owner is. However the insurance company has a legal obligation to their insured to pay for the repairs. Generally an insured will pay their deductible and the insurance company will pay the rest to the insured unless you specifically notify the insurance you want them to pay the body shop directly.

What type of paint and facilities do you have?

We use Standox high-quality waterborne basecoat products. Our shop has state of the art equipment for the highest quality repair job on your automobile. We have two down draft spray booths, a computerized alignment machine, and two frame machines.